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Service Centric Transition
Transitioning from using Order IDs (ORD-) to Service IDs (SVC-)
- Why is this change happening?
- How will this impact my current support process?
- What happens to my past orders and support cases?
- Do I need to take any immediate action?
- Will this impact my existing service contracts?
- Who do I contact if I need help during the transition?
- Where can I find my new Service ID (SVC ID)?
- Will my open support tickets be affected?
- What happens if I keep using an Order ID (ORD ID) after the switchover?
- Will this impact Customer API users?
- Will this affect order tracking for deliveries?
- Will this impact my current invoicing process?
- Will switching from ORD to SVC references require significant effort on our side?
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