Follow these steps to view a specific case and send a message in expereoOne portal:

Step 1: Go to Support

From the homepage, navigate to Support > Cases.

Step 2: Find the Case

Search for the case you want to view or update using any of the following:

• Case ID
• Customer Case Reference
• Case Type
• Site Name or Site ID
• Service Name, Service ID, or Service Reference

Step 3: View Case Details

Click on the relevant Case Card.
You’ll see:

• Full case details
• Case history and communication
• Any attachments shared

Step 4: Send an Update

• Type your message in the text box
• Attach any relevant files (optional)
• Click Send

The Expereo Support Team will review your update and respond accordingly.