You may report an incident (service impacting) or query/request (general request) with regards to Expereo services and the Support Team will open a related “case” for the issue. Customers can report an incident or raise a query via the expereoOne portal. 

For more information on how to do this, you can refer to the following article: 

How to create a new case from the expereoOne portal?

Don’t yet have a login for our portal? Follow the instructions here to get started.

Alternative ways to open a case are via e-mail or calling our support center

When reporting an incident, the customer is required to perform some pre-checks and provide as much information as possible. You can find more information about these pre-checks in the following article: What basic checks can I do before reporting a case to Expereo Support?