How to create a new case in expereoOne?
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Follow the steps below to create a new case in the expereoOne portal:
Step 1: Create a Case
- Click the Create Case button
- Fill in the required information

Step 2: Select Case Type
Choose the appropriate case type:
- Incident – For service interruptions, outages or requesting RFO
- Non-Incident – For any other technical questions or support needs

Step 3: Search for the Relevant Service
Search for the service you want to create the case for. If you can’t find it, try entering the Service ID or Site Name.
⚠️ If there is already an open case for the selected service, those will be displayed on the screen. Please review existing cases to avoid duplicates.

Step 4: Fill in Case Details
Complete the case form with the following information:
- Case Subject*
- Start Date and Time of the Incident*
- Incident Description*
- File Attachments
- Customer Case Reference
If you select “Service Down (P1)” as the subject, you’ll be prompted to provide additional details on the next screen before submitting.
![]() |
For Case Subject ‘Service Down (P1)’ only ![]() |
Step 5: Submit
Click Submit to create the case.
Our Support Team will review your case and get in touch with you as soon as possible.
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