How can I view all cases?
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Follow these steps to view your cases in expereoOne portal:
Step 1: Navigate to Support
From the homepage, go to Support
Step 2: View Your Cases
A list of all 'Open Cases' will be displayed by default.
Step 3: Use Search and Filters
To quickly find specific cases, use the search bar or filters.
Search Options
You can search by:
- Case ID
- Customer Case Reference
- Case Type
- Site Name or Site ID
- Service Name, Service ID, or Service Reference
Creation Date Filter
Search for cases based on their Creation Date.
Filter Options
- Status
- In Progress
- Pending Your Reply
- Solved
- Closed
- Type
- Incident
- Non-Incident
- Subject
Filter by Case Subjects. (Available subjects depend on the selected case type.)
Step 4: Download CSV File
You can also download cases as a CSV export.
Note: A maximum of 2,000 cases can be exported at once. If the total number of cases exceeds this limit, use the Creation Date filter to narrow down the results before exporting.
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