• Home
  • Categories

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Login to expereoOne Platform

What can we help you with?

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Recent searches: Get Started , Manage Your Services, Manage Your Account,

  • Home
  • Get Support

How can I view all cases?

0 people liked this article

Follow these steps to view your cases in expereoOne portal:

Step 1: Navigate to Support

From the homepage, go to Support


Step 2: View Your Cases

A list of all 'Open Cases' will be displayed by default.


Step 3: Use Search and Filters

To quickly find specific cases, use the search bar or filters.

Search Options

You can search by:

  • Case ID
  • Customer Case Reference
  • Case Type
  • Site Name or Site ID
  • Service Name, Service ID, or Service Reference

Creation Date Filter

Search for cases based on their Creation Date.

Filter Options

  • Status
    • In Progress
    • Pending Your Reply
    • Solved
    • Closed
  • Type
    • Incident
    • Non-Incident
  • Subject
    Filter by Case Subjects. (Available subjects depend on the selected case type.)

Step 4: Download CSV File

You can also download cases as a CSV export.
Note: A maximum of 2,000 cases can be exported at once. If the total number of cases exceeds this limit, use the Creation Date filter to narrow down the results before exporting.


Helpful Links

  • How to create a new case in expereoOne?
 

Was this article helpful?

Yes
No
Give feedback about this article
Related Articles
  • How to create a new case in expereoOne?
  • What do the various case statuses mean?
  • How can I contact Expereo Support?

Popular Articles

  1. What is the Support process for managing and handling cases?

     2 people say this guide was helpful

  2. How to create a new case in expereoOne?

     16 people say this guide was helpful

  3. How can I contact Expereo Support?

     9 people say this guide was helpful

  4. How can I view the IP addresses, hardware details or DNS records for my service?

     11 people say this guide was helpful

Company

About us

Cases

Platform

Resources

Press

Events

Webinars

Careers

Blog

Edge Services

SD-WAN

SASE

Connect Services

Fixed Internet

Mobile Internet

Cloud Services

SD-WAN Gateways

Cloud Acceleration

Cloud Connect

Solutions

SD-WAN Performance Optimization

Network Business Continuity

MPLS Migration to SD-WAN

Global Internet

WAN Optimization

Most read

SD-WAN Benefits

Contact

General Contact

24/7 Support

Global Offices

  • Follow us on LinkedIn
  • Follow us on Twitter
  • Follow us on YouTube

Gartner peer insights logo

4.6
5 reviews on Gartner Peer Insights
As of 18 Mar 2022
  • Copyright 2021
  • Disclaimer
  • Privacy
  • Cookies
  • Use Policy
  • Terms & Conditions

Knowledge Base Software powered by Helpjuice

Expand