Follow these steps to view your cases in expereoOne portal:

Step 1: Navigate to Support

From the homepage, go to Support

Step 2: View Your Cases

A list of all 'Open Cases' will be displayed by default.

Step 3: Use Search and Filters

To quickly find specific cases, use the search bar or filters.

Search Options

You can search by:

• Case ID
• Customer Case Reference
• Case Type
• Site Name or Site ID
• Service Name, Service ID, or Service Reference

Creation Date Filter

Search for cases based on their Creation Date.

Filter Options

• Status
  • In Progress
  • Pending Your Reply
  • Solved
  • Closed
• Type
  • Incident
  • Non-Incident
• Subject
  Filter by Case Subjects. (Available subjects depend on the selected case type.)

Step 4: Download CSV File

You can also download cases as a CSV export.
Note: A maximum of 2,000 cases can be exported at once. If the total number of cases exceeds this limit, use the Creation Date filter to narrow down the results before exporting.