What are the different permissions in expereoOne?
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User Permissions
When adding a new user, you can assign permissions from the matrix below. These permissions define which features the user can access in expereoOne.
Default Permission for All Users
By default, all users are granted the ‘Sites & Services (View)’ permission.
Note: To edit a case or a maintenance item, the user must have Support (View) permission in addition to Support (Edit) permission.
expereoOne Permissions and Access Matrix
Permissions |
Tabs / Pages / Features |
Actions Allowed |
|
Sites & Services (View) Default Permission for All Users |
Services → Network Health Services → Service Management |
🟩 View |
Deactivations (Request) |
Services → Service Management |
🟩 Request Service Deactivation |
Deactivations (Approve) |
Services → Service Management |
🟩 Approve Service Deactivation |
Support (View) |
Support → Cases Support → Maintenances |
🟩 View |
Support (Edit) |
Support → Cases |
🟩 Create and Communicate |
Support (Edit) |
Support → Maintenances |
🟩 Communicate |
Orders (View) |
Orders → Service Delivery |
🟩 View |
Orders (Approve) |
Orders → Digital Ordering |
🟩 Approve Orders |
Billing (View) |
Billing |
🟩 Download Invoices |
User Management |
Settings → User Management |
🟩 Manage Users |
Developer Portal (API) |
Developer Portal |
🟩 Create API Keys & Token |
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