How to Add a New User in expereoOne?
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Follow these steps to add a new user to the expereoOne portal:
Step 1: Navigate to User Management
- Click on your name in the top-right corner of the screen.
- From the dropdown menu, select User Management.
Step 2: Choose an Option – For Your Organization or Your End Customer
You have two options to choose from the left menu:
-
My Organization
Select this option to create a user within your own organization.
You can control their access by assigning specific Contract Accounts. -
Delivery Account
Select this option to create a user for an end customer.
You can restrict access based on both Contract Accounts and Delivery Accounts.
After choosing the appropriate option, click Add New User at the top.
Step 3: Enter Personal Information
Fill in the following fields:
- Type: Personal or Group (for example, Distribution List)
- Email Address
- First Name
- Last Name
- Phone Number
- Country
The system will automatically check if a user with the entered email already exists.

Click Next to continue.
Step 4: Assign Permissions and Access
- Select the appropriate permissions for the user.
- Define access to Contract Accounts and (if applicable) Delivery Accounts.
Helpful Links

Step 5: Save
Click Save to complete the process.
Step 5: Action Required for Newly Added User
- The new user will receive an activation email to setup their user account
- The activation link is valid for for 7 days.
- If the user account is not activated within this period, you can ‘Resend activation email’ via the options menu (3 dots) on the user’s card.
- Note: Users cannot reset their password until their account has been activated.
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