How can we see Payment Status in the portal?
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Overview
Billing page now shows a Payment Status for each invoice, so you can quickly see where things stand without needing to contact support.
Payment status badges
Badge |
What it means |
|---|---|
| Paid (green) | The invoice has been fully settled |
| Open (amber) | Payment is still pending |
| Not available (gray) | Payment status data isn't available for this invoice |
A note on timing
Payment status is updated periodically and may not reflect a payment immediately after it's made. If you've recently paid an invoice and the status hasn't updated yet, please allow some time before reaching out.
Why some invoices show “Not available”
Payment status is now available for recent invoices in ExpereoOne. Status for older invoices will be updated soon. For payment status on older invoices, please contact us at global-billing@expereo.com.
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