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How can I generate API credentials?

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To connect to expereoOne API V2, API credentials must be generated via the Developer Portal V2. These credentials are required to authenticate and obtain access tokens using OAuth 2.0.

Prerequisites

Before generating API credentials, ensure you have:

  • An active expereoOne user account
  • Access to Developer Portal (API) permissions

Steps to Generate API Credentials

  1. Log in to expereoOne
  2. Navigate to Developer Portal V2
  3. Go to the API tab
  4. Locate the APIClients resource
  5. Use the POST /api-clients endpoint to create a new API client

Example Requests

Example 1: Basic Scope

{
  "apiClientName": "ScopeName1",
  "scopes": [
    “BasicRead”
    ]
  }

Example 2: Extended Scopes

{
  "apiClientName": "ScopeName2",
  "scopes": [
    "BasicRead",
    "SupportRead",
    “SupportReadWrite”
    ]
  }

Available Scopes

Scope Description
BasicRead

Read-only access to core resources

SupportRead

Read access to support/case data

SupportReadWrite

Read and write access to support/case data

BillingRead

Read access to billing and invoice data

Note: Scopes determine access boundaries and cannot be modified after creation. To change scopes, a new API client must be generated.

What Happens Next?

After creating your API client:

  • You will receive:
    • Client ID
    • Client Secret
  • Use these credentials to request an access token via OAuth 2.0 (Client Credentials Flow)
  • Include the token in API requests for authentication

Best Practices

  • Store your Client Secret securely (it is sensitive and should never be exposed)
  • Create separate API clients for different use cases or environments (e.g., sandbox vs production)
  • Use the minimum required scopes to follow the principle of least privilege

Helpful Links

  • Onboarding Guide (API V2)
 
api keys credentials generation

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