Expereo Glossary
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This is a auto-generated Article of all your definitions within the glossary.
Glossary
This is a auto-generated Article of all your definitions within the glossary.
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Announced Maintenance
Any preventive, routine or scheduled maintenance which is performed with regards to the (i) services or (ii) the Expereo or Supplier's network or any component thereof, which Expereo, supplier or its agents reasonably believe is necessary to prevent or remedy a defect which may affect the use or access to the services
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Business Day
Monday to Friday, excluding local national holidays
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Case
Trouble Ticket or any case created where our Support Team assists the customer
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Case ID
Case reference number that is unique and used for all communication related to the issue
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Case Origin
Method of case creation: email, our monitoring system, phone, API and our expereo.one portal
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Case Subject
The subject is the exact reason the case has been created. Each case type has different subjects to choose from
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Case Type
An incident/non-incident (general request). For more information, please see the article about the various case types Expereo has: What are the case types I can choose?
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CCF
Cancellation Confirmation Form
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CDD
Confirmed Delivery Date
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COF
Cancellation Order Form
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Confirmed Delivery Date
Date committed to by Expereo for the order delivery
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CPE
Customer Premises Equipment. Any equipment as part of a service provided and installed by or on behalf of Expereo
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CRD
Customer Requested Date
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Customer
Any Expereo customer who has subscribed to Expereo services
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Customer Case Reference
You can use this field to enter your internal reference number, so you can track the case in your system
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Customer Order Reference
Internal customer reference that is connected to your Expereo order
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Delivery Account
Customer identification where the service is active
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Emergency Maintenance
Any immediate maintenance as a result of an emergency situation, which is performed with regard to (i) services or (ii) Expereo's or a supplier’s network, or any component thereof, which Expereo, the supplier or its agents reasonably believe is necessary in order to remedy a defect which may affect the use or access to the services
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expereoOne Portal
Protected web interface for customers. The expereoOne Portal includes information such as Services, Orders, Cases & Invoices.
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Expereo Support Team
The single point of entry for the customer with regards to fault management
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GI
Global Internet
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ISDN
Integrated Services Digital Network
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knowledge
The knowledge term
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LPOC
Local Point of Contact
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MSA
Master Services Agreement concluded between Expereo and the customer for the delivery of (a) Service(s)
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NMS
Network Monitoring System
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NTU
Network Termination Unit
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Office Hours
Business Days from 8:00 (am) to 18:00 (6:00 pm) UTC
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open cases
Open cases are cases which are either Ongoing/In Progress, Pending Your Reply or Solved. After you have verified as well that the case has been solved, it will be closed and archived.
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Order
Quote line that has been ordered by the customer with Expereo
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Planned Maintenance
Any preventative, routine or scheduled maintenance which is performed with regards to the (i) service or (ii) Expereo's or the supplier’s network, or any component thereof, which Expereo, the supplier or its agents reasonably believe is necessary in order to prevent or remedy a defect which may affect the use or access to the service
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POTS
Plain Old Telephone Service
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PSTN
Public Switched Telephone Network
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Quote
A commercial proposal made by Expereo for the customer. It includes one or multiple quote lines
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Quote line
The offered service to the customer which comprises the relevant quote
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Ready For Service Date
Date of service activation and successful delivery. Expereo billing will start on this date
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Requested Delivery Date
Date requested by you for delivery of the service
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RFO
Reason For Outage
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RFS
Ready For Service. Status of a service order when it is ready to be used by the customer, and when the billing starts
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SD-WAN
Software Defined Wide Area Network
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Service Name
The service delivered by Expereo to you, the customer
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Site
Customer location where Expereo service(s) are provided
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Site Code
Customer provided site name/code
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Site ID
Expereo’s internal unique site labelling
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Site Name
Customer location for the delivery of Expereo service(s)
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Site Survey
Action of checking the site. It can either be (i) checking site details, contact details and technical details including internal cabling (no site visit needed) ('desk site survey') or (ii) the visit of the site to perform a site survey as a part of the Xpertise service ('physical site survey')
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SOF
Service Order Form
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SSF
Site Survey Form
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Supplier
The Expereo subcontractor for the underlying (internet-) access connections
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XCA Service
Expereo Accelerated Cloud Access Service (XCA)
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Xpertise
All (additional) professional services Expereo provides to the customer
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