Service Delivery Escalation Matrix
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Designed to manage Service Delivery escalations in a controlled and efficient manner. In the first instance please always contact your Service Delivery Manager to address your issue.
APAC |
MEA |
EUROPE |
AMERICAS |
|
| LEVEL 2 |
Ivo Pinem +65 6653 1880 ivo.pinem@expereo.com |
Ahmed AbdelSabour Manager Service Delivery +971 524 611670 |
Gustavo Monserrat Manager Service Delivery +34 671 099 536 gustavo.monserrat@expereo.com |
Amanda Vinas Manager Service Delivery +1 703 581 7482 |
| LEVEL 1 |
Amanda Vinas Manager Service Delivery +1 703 581 7482 |
Anil Suri Escalation Manager +971 521 207 702 |
Anil Suri Escalation Manager +971 521 207 702 |
Enzo Reyes Escalation Manager +54 911 2865 5574 |
[MON to FRI – 09.00 AM to 06.00 PM GMT+8] |
[MON to FRI – 09.00 AM to 06.00 PM GMT+4] |
[MON to FRI – 09.00 AM to 06.00 PM GMT+1] |
[MON to FRI – 09.00 AM to 06.00 PM GMT-3] |
Note: When escalating via email please include the Order ID and forward the latest email thread.
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