Service Delivery Escalation Matrix
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Designed to manage Service Delivery escalations in a controlled and efficient manner.
Level 1 |
Level 2 |
|
|
APAC [MON to FRI - 09.00 to 06.00 PM GMT+8] |
Ivo Pinem Escalation Manager +65 6653 1880 ivo.pinem@expereo.com |
Ivo Pinem Manager Service Delivery +65 6653 1880 ivo.pinem@expereo.com |
|
AMERICAS [MON to FRI - 09.00 to 06.00 PM GMT+4] |
Ankush Mahan Escalation Manager +971 589 231479 ankush.mahan@expereo.com |
Ahmed AbdelSabour Manager Service Delivery +971 524 611670 ahmed.abdelsabour@expereo.com |
|
EUROPE [MON to FRI - 09.00 to 06.00 PM GMT+1] |
Ankush Mahan Escalation Manager +971 589 231479 ankush.mahan@expereo.com |
Gustavo Monserrat Manager Service Delivery +34 671 099 536 gustavo.monserrat@expereo.com |
|
AMERICAS [MON to FRI - 09.00 to 06.00 PM GMT-3] |
Enzo Reyes Escalation Manager +54 911 2865 5574 enzo.reyes@expereo.com |
Amanda Vinas Manager Service Delivery +1 703 581 7482 amanda.vinas@expereo.com |
Please Note: when escalating via e-mail please include the Order ID and forward the latest e-mail thread.
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